Support for Surface Book

Introduction The Division of Information Technology (DOM DoIT) within the Iowa Department of Management oversees state IT resources. When an employee encounters a software bug on their Surface Book, it’s essential to provide timely assistance. Here’s how DOM DoIT recommends incorporating support: 1. Initial Troubleshooting Self-Help: Encourage employees to perform basic troubleshooting steps. This includes restarting the device, checking for updates, and ensuring proper software configurations. Service Desk: If the issue persists, employees should contact the DOM DoIT Service Desk at (515) 281-5703 or (800) 532-1174. The Service Desk provides initial guidance and logs the case. 2. Consult Gabriel Diaz via Teams Gabriel Diaz: DOM DoIT recommends consulting Gabriel Diaz, an experienced team member. Gabriel can be reached via Microsoft Teams. His expertise includes Surface Book troubleshooting and bug resolution. Teams Communication: Employees should initiate a Teams chat with Gabriel, describing the issue and providing relevant details (error messages, symptoms, etc.). 3. Swarming the Case Collaboration: If the issue remains unresolved, Gabriel may “swarm” the case. This involves collaborating with other support team members, including developers, system administrators, and hardware specialists. Team Effort: Swarming ensures a collective effort to diagnose and fix the bug promptly. Gabriel will coordinate discussions, share insights, and escalate if necessary. Conclusion DOM DoIT emphasizes proactive support for Surface Book users. By consulting Gabriel Diaz and potentially swarming cases, employees receive efficient assistance in resolving software bugs. Remember to document the process for future reference.